Contact Us

At Rimi Dolls, your satisfaction is our top priority. Whether you have questions about our products, need assistance with an order, or want to provide feedback, our customer service team is here to help. Please feel free to reach out to us using the contact information below, and we'll respond as soon as possible.

Frequently Asked Questions

What is the processing time for orders?

Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order is shipped.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping typically takes 10-15 business days. Rates are calculated at checkout based on location and order weight.

How can I track my order?

After your order is shipped, you will receive an email with a tracking number. Use this number to monitor your package's journey to your doorstep.

What should I do if my order is lost or damaged during shipping?

If your order is lost or damaged, please contact our customer service team with your order number and tracking information. We will work to resolve the issue promptly.

Are customs, duties, and taxes included in the shipping cost?

No, customs, duties, and taxes for international orders are the responsibility of the customer and are not included in the shipping cost.

Can I return or exchange a product?

Yes, we accept returns and exchanges within 30 days of purchase. The item must be in its original condition. Please visit our Returns and Exchanges page for more details.

Are Rimi Dolls products authentic?

Yes, we pride ourselves on offering genuine, high-quality collectible dolls. All our products are sourced from reputable suppliers. If any counterfeit issues arise, we are committed to addressing them promptly.

Do you offer gift wrapping services?

Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.

How can I stay updated on new arrivals and special offers?

You can stay updated by subscribing to our newsletter and following us on social media. We regularly update our customers on new arrivals, special offers, and events.